Nandini shares some touching experiences following the recent terror attacks

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I just got to know about Delhi blasts thru a mail that came from Instablogs.  You can see the live coverage here.  Recently the terror activities seem to have increased as well as spread through the whole of  India, specially the major cities, cities which are seeing progress.  

These attacks are clear signs of anger orginiating from people who are political masterminds and have heavility vested interested in promoting acts like these.  All these are selfish interests like money, power and politics and these is no concern about the citiezens of their own community. End of the day these tasks executed by normal and many times innocent citizens who have been brain washed and controled by these master minds. 

All of us need to shoulder the responsibility of this trend, since most of the times we as citizens of India do not treat citizens from other sects, religions and parts of India; at par with themselves as equals. Following this type of approach mindlessly obviously end up hurting the sentiments of people and these same people are then exploited by the masterminds of these blasts and riots. On the other hand if we treat each other with love, care and respect, we may succeed in turning the tide around and stop the brainwashing.  This applies to all of as we look around we can find such masterminds in each religion, sect and parts of our country and the world at large…

What do you think???

Catch me on the show – Enterprise Inc on CNBC-TV18, as part of a series on Angel Investment scenario in India.

Channel: CNBC-TV18
Show:
Enterprise Inc
Timings

  • May 23 – Friday : 1030 pm
  • May 24 – Saturday : 1000 pm (Repeat Telecast)
  • May 25 – Sunday : 0200 pm (Repeat Telecast)

Today we induct the famous “Bharati Airtel” into the “horror service hall of fame”

I am right now in the middle of experiencing “customer service horror” at the hands of airtel, and here goes the horror story.

I got to know my bill amount and last date via SMS/e-mail etc which also said goto airtel.in and pay online. Well before the due date I made 5-10 unsuccessful attempts to pay online. Guess what! I can not even login to my account. The website’s user section is down for days together. And because of other engagements I am unable to pay the bill across the table and the last date pasts by.

Airtel promptly deactivates all my services; No outgoing calls/No outgoing SMS /No GPRS Services (this is the part I use the most). Anyways, my mistake did not make the payment on time.

Day 1: 10:00, I try again on the website, make the payment after trying for 3-4 times (full of user bugs). Payment confirmed, I expected the services to be activated soon after that.

Day 1: 1700 hrs: Nothing happens, I still can not use my phone for anything. I call 121 (anytime anywhere customer service???). First I am promised that within 4 hrs services will be activated, but when I ask why so long and demand faster action, I am told just reboot your phone in few minutes..it will be done..

Day 1: 2000 hrs: Nothing still words. I get an SMS “hope you are happy with resolution provided”. I am thinking “WHERE THE F*** IS THE RESOLUTION”

Day 2: 0800 hrs: 15 hrs and 20 reboots later. Nothing still works, I call 121 again and ask what happened to my “activation”. No proper answer or explanation. Just another promise I have taken your request, it will get done in 4 hrs. I hit the roof, got very angry and screamed at the guy, suddenly he tells he has activated it right away, I can hold his call and try it out. Wow it works!. I hangup the call, thinking “FINALLY THE HORROR IS OVER”

Day 2: 0830 hrs: I open the browser on my Nokia E61i, to access my mails. HORROR again, data services didnt work. They never bothered to see what all services on my account and only activated the calls.

Day 2: 0835 hrs: I dial 121 again, speak to one more joker, waste 10 more minutes of my time, I am told it will get done within 1500hrs (7 hrs more hrs).

At this point I just gave up and dropped the call. The truth is these guys think they have all the power. They don’t give a damn about you, you are just one of the 50 million customers of airtel (or any other company).

But I believe these guys will be in for a big surprise. Things are changing fast and customers continue to hold the real power. I decided to do my bit and share my experience. After this I will also consider switching to vodafone and the options will only get better post number portability…

What do you guys think..let us know via comments…

UPDATE: My data connection did not start working untill 2030 hrs on Day2. I had to call 5 more times before it finally got working. Well now i am writting this update from my nokia E61i.

Akhila writes a very touching and though provoking post An ode to the trees of Bengaluru

It provoked me to write about Bangalore and its unlimited limitations when it comes to roads and other infrastructure. Its sad the people in the govt/administration who have the responsibility, power and money to maintain and develop the city ‘s infrastructure dont add any value what so ever. In fact in most cases they are busy derailing the projects and initiatives in progress, popular example is Bangalore-Mysore NICE project, which has been attacked to no end by the Gowda family.

But when I think about the same subject in context of Delhi NCR, I feel extremely proud of what has been achieved during the last decade and what is being achieved even now day after day. The most inspirational part of Delhi’s story is the Delhi Metro , the team has build a world class Metro infrastructure and at an amazing pace.

Delhi has shown way to the country that yes it is possible to achieve big infrastructure wins in India and it can be done in an economically viabledelhimetro.jpg, ecofriendly, people friendly way. We have all the capability, the knowledge and the money for it – it take political will and a committed and capable leader like E Sridharan (the Metro man) and we can move mountains. As we all know there is no dearth of “capable leaders” in our country, what we dearly lack is the political will?

Now its upto us “the citizens of India” to do what ever it takes to create this political will and pressurize our political and administrative people, so write a blog, send a letter to editor, visit your councilor, MLA, MP, sign a petition and make it possible in your city/state/country.

It hurts and frustrates me to see “Namma Metro” project on MG road in a virtual stand still, where as the great Delhi Metro is moving leaps and bounds, every time I go to delhi I see amazing amount of progress done…