“It takes a leader to deliver”

This is the slogan of Bluedart – which was written on the posters all around me, when I went a Blue Dart Hub to send a courier to Mumbai.

I went in, asked for envelope, wrote the address on envelop, waited 5 minutes for my turn while keeping an eye on a guy who came after me but was trying to push his packet ahead of mine.  The bluedart guy took my packet looked at it and said “We need complete From address” and gave my packet back into my hands and started processing the other guys package.

I was thinking “Why was this not mentioned to me before while I was asking for the envelope ? Why is their no written instruction on the wall saying one needs to have full From address ?”.

Anyways, I had no choice so I wrote the From address on my package and gave it back. The guy started processing it and asked me to pay 230 bucks. Which I thought was too high for a Bangalore – Mumbai courier. I mean Bluedart is (so called) high quality and more expensive courier but, Is it worth 5 times the price of others?. Anyways since the courier was urgent I decided to pay 230 bucks.

I gave the guy 300 bucks, he took the money and asked me if I had change, I told him I dont have change. He looked at me as if I have committed a big crime and looked at me for some time. I guess he was hoping that I will go and arrange some change. When that did not happen, he waited a little more and then went in to arrange change. I was already quite irritated, that these f***s want to charge 230 bucks for a 50 bucks service but won’t keep change.

He returned in few minutes and told me “Sorry sir we dont have change”, expecting me to do something, may be go out and start looking for change or may be cancel my order.

At this point, I got really really pissed I said “Fine, give me phone number of your manager, I will talk to him”. Suddenly his face changed, he quickly completed the documentation, once again went in and with one minute came back with exact change and gave it to me.

Do you think I will go back to bluedart after this? To get ripped off and get shitty service.

Today we induct the famous “Bharati Airtel” into the “horror service hall of fame”

I am right now in the middle of experiencing “customer service horror” at the hands of airtel, and here goes the horror story.

I got to know my bill amount and last date via SMS/e-mail etc which also said goto airtel.in and pay online. Well before the due date I made 5-10 unsuccessful attempts to pay online. Guess what! I can not even login to my account. The website’s user section is down for days together. And because of other engagements I am unable to pay the bill across the table and the last date pasts by.

Airtel promptly deactivates all my services; No outgoing calls/No outgoing SMS /No GPRS Services (this is the part I use the most). Anyways, my mistake did not make the payment on time.

Day 1: 10:00, I try again on the website, make the payment after trying for 3-4 times (full of user bugs). Payment confirmed, I expected the services to be activated soon after that.

Day 1: 1700 hrs: Nothing happens, I still can not use my phone for anything. I call 121 (anytime anywhere customer service???). First I am promised that within 4 hrs services will be activated, but when I ask why so long and demand faster action, I am told just reboot your phone in few minutes..it will be done..

Day 1: 2000 hrs: Nothing still words. I get an SMS “hope you are happy with resolution provided”. I am thinking “WHERE THE F*** IS THE RESOLUTION”

Day 2: 0800 hrs: 15 hrs and 20 reboots later. Nothing still works, I call 121 again and ask what happened to my “activation”. No proper answer or explanation. Just another promise I have taken your request, it will get done in 4 hrs. I hit the roof, got very angry and screamed at the guy, suddenly he tells he has activated it right away, I can hold his call and try it out. Wow it works!. I hangup the call, thinking “FINALLY THE HORROR IS OVER”

Day 2: 0830 hrs: I open the browser on my Nokia E61i, to access my mails. HORROR again, data services didnt work. They never bothered to see what all services on my account and only activated the calls.

Day 2: 0835 hrs: I dial 121 again, speak to one more joker, waste 10 more minutes of my time, I am told it will get done within 1500hrs (7 hrs more hrs).

At this point I just gave up and dropped the call. The truth is these guys think they have all the power. They don’t give a damn about you, you are just one of the 50 million customers of airtel (or any other company).

But I believe these guys will be in for a big surprise. Things are changing fast and customers continue to hold the real power. I decided to do my bit and share my experience. After this I will also consider switching to vodafone and the options will only get better post number portability…

What do you guys think..let us know via comments…

UPDATE: My data connection did not start working untill 2030 hrs on Day2. I had to call 5 more times before it finally got working. Well now i am writting this update from my nokia E61i.

I am right now watching “halla bol” at fun republic, bangalore. Movie seems to be fine but before coming in i experinced torture at the hands of employees of the multiplex.

We decided around 1130 to watch a movie at Fun Republic bangalore, went online booked the tickets, paid 660 – 600 ticket price end 60 convience charges. Now what exactly is this convenience? You dont have to stand in the queue at the multiplex.

But when we reached the mutliplex we were in for rude surprises. The guys at the ticket counter told us to stand in the regular queue!!! Now what was that? i told him that we have booked the ticked online and hence you just give us the ticket, if i a have to stand in the queue what is point of buying online. He told me that online you can choose ur own seats thats it but when u come to multiplex u have to stand in the queue. I told him i always book online and there should be no need to stand into the queue. But despite of this we and few other customers who had also booked online were made to wait and treated rudely. When we asked to speak to the manager the same guy who asked us to get into queue is the manager and he told us he is too busy right now to even to talk to us.

what do these guys think? Customers are fools and deserve to be treated in such an insensitive manner. What do you think?